Question 1

Do you come to my location?

Accepted Answer

Yes. We are a mobile auto locksmith service, so we travel to your vehicle across Glasgow and surrounding areas. There is no shop to visit and in most cases the vehicle does not need to be moved.

Question 2

Can you replace a lost car key?

Accepted Answer

In many cases yes. It depends on the make, model, year and key system of your vehicle. Send us the vehicle details through the request form and we'll confirm whether we can help.

Question 3

Can you make a spare car key?

Accepted Answer

Often yes, and arranging a spare while you still have a working key is usually more straightforward than an all-keys-lost job. Send your vehicle details for confirmation.

Question 4

Can you programme car keys?

Accepted Answer

Key programming is a core part of what we do. Most modern keys must be electronically coded to the vehicle before they will start it. Coverage varies by vehicle, so we confirm before attending.

Question 5

Can you help with push-button-start vehicles?

Accepted Answer

We work with a wide range of smart, proximity and push-button-start systems. As with all key work, availability depends on the specific vehicle — send us the details and we'll confirm.

Question 6

What vehicle information do you need?

Accepted Answer

Ideally the make, model, year, registration number if you have it, and how the vehicle normally starts. Your postcode helps us confirm you are within our service area.

Question 7

What documents do I need to show before key work?

Accepted Answer

Suitable photo identification plus documentation showing that you own or are authorised to use the vehicle — for example a V5C logbook, insurance documentation, or lease, rental or company vehicle paperwork.

Question 8

Why do you require proof of ownership?

Accepted Answer

Vehicle key work gives access to and control of a vehicle. Verifying identity and ownership or authority protects vehicle owners, helps prevent vehicle crime, and is standard professional practice. If suitable proof cannot be provided, we will not be able to carry out security-sensitive key work.

Question 9

Can you help if I've lost every key?

Accepted Answer

All-keys-lost work is common for us, though it is more involved than duplicating an existing key. Whether we can help depends on the vehicle, so send us the details first.

Question 10

How long will the job take?

Accepted Answer

It depends entirely on the vehicle and the work required. We will give you a realistic idea when we contact you to confirm your request rather than quote a time that may not apply to your vehicle.

Question 11

Do you cover my postcode?

Accepted Answer

We cover Glasgow and surrounding areas. If you are not sure, send us your postcode through the request form or by phone and we'll confirm.

Question 12

Is submitting the online form a confirmed booking?

Accepted Answer

No. Submitting the form sends us a service request. Your appointment is not confirmed until we contact you and confirm availability, pricing and next steps.

Question 13

Can I call instead of completing the form?

Accepted Answer

Yes. You can call us directly if you would rather speak to someone, particularly if you are standing at the vehicle and need help quickly.

Frequently Asked Questions

Everything you asked us